General Cancellation Policy
This cancellation policy applies to bookings with [YOUR BUSINESS NAME] for general work. It explains the notice, fees and refunds if a booking is changed or cancelled.
By booking, the client agrees to this policy. It works alongside any signed service agreement.
01Notice period
Please give at least [48 HOURS] before the booking to cancel or reschedule.
02Cancellation fees
Cancel or reschedule with at least [48 HOURS] notice for a refund of any deposit not yet spent. With shorter notice, the deposit may be kept to cover the reserved time and any materials already bought. Once work has begun, you pay for the work done to date.
03Rescheduling
A booking may be rescheduled once with the notice above, subject to availability. A second change, or a short-notice change, may be treated as a cancellation.
04No-shows and late cancellations
A no-show, or a cancellation with less than [SHORT NOTICE], is charged in full.
05If we have to cancel
If [YOUR BUSINESS NAME] has to cancel, the client is offered the next available date or a full refund of any deposit.
06How to cancel
To cancel or reschedule, contact [YOUR BUSINESS NAME] at [PHONE / EMAIL] as early as you can.
Acknowledged by the client:
Client: ________________________________ Date: ______________
Effective date: [DATE]