Cleaning Cancellation Policy
This cancellation policy applies to bookings with [YOUR BUSINESS NAME] for cleaning work. It explains the notice, fees and refunds if a booking is changed or cancelled.
By booking, the client agrees to this policy. It works alongside any signed service agreement.
01Notice period
Please give at least [24 HOURS] before the visit to cancel or reschedule.
02Cancellation fees
Cancel or reschedule with at least [24 HOURS] notice at no charge. With less than [24 HOURS] notice, or a lockout on arrival, up to [50–100%] of the visit may be charged to cover the reserved time.
03Rescheduling
A booking may be rescheduled once with the notice above, subject to availability. A second change, or a short-notice change, may be treated as a cancellation.
04No-shows and late cancellations
A no-show, or a cancellation with less than [SHORT NOTICE], is charged in full.
05If we have to cancel
If [YOUR BUSINESS NAME] has to cancel, the client is offered the next available date or a full refund of any deposit.
06How to cancel
To cancel or reschedule, contact [YOUR BUSINESS NAME] at [PHONE / EMAIL] as early as you can.
Acknowledged by the client:
Client: ________________________________ Date: ______________
Effective date: [DATE]