HVAC & PLUMBING CANCELLATION POLICY
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This cancellation policy applies to bookings with [YOUR BUSINESS NAME] for hvac & plumbing work. It explains the notice, fees and refunds if a booking is changed or cancelled.
By booking, the client agrees to this policy. It works alongside any signed service agreement.

1. NOTICE PERIOD
Please give at least [24 HOURS] for a service call, [3 DAYS] for an installation to cancel or reschedule.

2. CANCELLATION FEES
A service call cancelled with [24 HOURS] notice is not charged; a same-day cancellation may be charged the [CALL-OUT FEE]. For an installation, cancelling within [3 DAYS] means the deposit covers equipment or parts already ordered.

3. RESCHEDULING
A booking may be rescheduled once with the notice above, subject to availability. A second change, or a short-notice change, may be treated as a cancellation.

4. NO-SHOWS AND LATE CANCELLATIONS
A no-show, or a cancellation with less than [SHORT NOTICE], is charged in full.

5. IF WE HAVE TO CANCEL
If [YOUR BUSINESS NAME] has to cancel, the client is offered the next available date or a full refund of any deposit.

6. HOW TO CANCEL
To cancel or reschedule, contact [YOUR BUSINESS NAME] at [PHONE / EMAIL] as early as you can.

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Acknowledged by the client:
Client: ________________________________   Date: ______________
Effective date: [DATE]

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Text in [BRACKETS] is for you to fill in. This policy is a general template, not legal advice. A cancellation policy is most enforceable when the client accepts it before booking, and any mandatory refund or consumer rules depend on your jurisdiction — have it reviewed and make sure clients agree to it up front. Prepared with CloseSign.